Repair request

Register your return

Would you like to have a product repaired? Always register the repair first using the repair form on this page. Repairs will only be processed if the request has been submitted in advance via this form. Once the form has been completed, the package can be sent to us at your own expense. We aim to return the repaired item within 1 to 2 weeks. Should a repair take longer, we will contact you. When the repair is complete, we will call you to explain what was wrong with the machine. The return shipment to you is at our expense. Repairs under warranty are almost always free of charge; if the repair is out of warranty, we keep the costs reasonable and transparent.

Send your package (after completing the form) to:

Avilexx
De Ketting 16
5261 LJ Vught (NL)

Include a note in the box clearly stating your (company) name and the order or invoice number, so our technical department can immediately see who the repair is from.

Complete the repair form below and click 'send request':

Maintenance videos

Watch all videos per model here with tips & tricks, maintenance tips, and clear user explanations.

Maintenance & tips

Watch maintenance videos

Sparkus 1

Maintenance video

Sparkus 2

Maintenance video

Sparkus 3

Maintenance video

Sparkus 4

Maintenance video

Sparkus 5

Maintenance video

Sparkus 6

Maintenance video

Smokus 1

Maintenance video

Do you have a question? We're here to help.

Check out our customers' most frequently asked questions. Can't find your question here? Feel free to contact our support team—we'll respond quickly and personally.

Our customer service is available Monday through Friday from 9:00 a.m. to 5:00 p.m.Average response time: 4 hours

Can I rent your products as well?

Existing Avilexx customers can temporarily rent additional machines. This is useful if you want to scale up a few times a year for larger shows without having to purchase additional equipment right away.

This rental service is offered by Avilexx to provide flexible and professional support for your production.

Send your request to: info@avilexx.nl

Can I return my product?

Have you ordered a product and would you like to return it? We offer a 14-day money-back guarantee, provided the item is unused. Please send an email to: info@avilexx.nl. Include your name, order date, and order number. You will receive the return form from our after-sales customer service team.

What does the powder subscription entail?

The Avilexx powder subscription is a convenient supply service. You automatically receive new refills, so you always have enough powder in stock and never have to worry about reordering on time again.

Would you like to become an Avilexx dealer or reseller?

Avilexx works with dealerships for retailers and rental companies.

Terms and Conditions:

Available for annual purchases of €5,000 or more (excl. VAT).
An Avilexx account manager would be happy to visit your company to explain the benefits of partnering with us.

Interested? Send an email to: info@avilexx.nl

Does Avilexx use wireless DMX?

Our machines are equipped with the original Wireless Solution LumenRadio W-DMX®, allowing you to use them completely wirelessly at distances of up to 200 meters. This makes your setup faster and more flexible, and saves on labor hours. The connection is extremely stable and interference-free, even at large events. The Sparkus 1 and Sparkus 2 have a built-in W-DMX receiver; you can also make the other machines wireless using the Avilexx WDMX Go 1.

What happens if an Avilexx machine malfunctions?

Avilexx offers maintenance and repair services.

You can return your products to us by mail.

All machines come with a 2-year warranty. We repair the machines within one week, completely free of charge.

To request a repair, email us with: