Frequently Asked Questions

Shipping is free.

When your order is shipped, you will receive an automatically generated shipping confirmation from us.

You will receive a track & trace code by email to track your order.

We ship worldwide.

• To the Netherlands, Belgium and Germany: free shipping.
• Other EU countries: €20 shipping costs

We have everything in stock. Order today and receive it tomorrow.

Applicable to European customers outside the Netherlands.

For example, are you a Belgian customer with a valid VAT number and want to reverse charge VAT? This is possible:

• Send us an email with your order to info@avilexx.nl .
• You will receive an invoice in which the VAT is transferred.
• After receipt of payment, the order will be shipped immediately.

We would like to receive:

• Company details
• Valid VAT number (all VAT numbers are checked)
• Shipping address of the order

⚠️ Please note: It is not possible to refund VAT retroactively. If you wish to defer VAT, this must be reported in advance .

We offer a 14-day money-back guarantee (if unused).

Send an email to info@avilexx.nl and state:

• your name
• order date
• order number

You will receive the return form from our after-sales customer service.

• Avilexx products that are defective due to manufacturing errors are covered by the warranty.
• A defective product can be returned within the warranty period and repaired free of charge (if the cause is a manufacturing defect).
• Using any other brand of refill powder will immediately void the warranty.
• Avilexx products come with a 2-year warranty.

Within 14 working days .

You will be responsible for paying for your own return shipping costs.

We recommend that you send your return shipment insured .

The customer is responsible for any damage caused by shipping in improper packaging .

We recommend returning in the original packaging(s) .

Return Policy:

• The customer is responsible for return shipping until Avilexx confirms receipt.
  
  → Please keep the shipping confirmation until we have confirmed the return.
• Always include the completed return form (in the outer box).
  
  → Only fully completed forms will be processed.
• Stick the return label over your own address (on the outer box).
• Avilexx reserves the right to reject a return if the terms and conditions are not met.

It is possible to rent Avilexx lighting and/or stage effects through our rental department.

This is useful, for example, if you have a large one-off order and want to expand your current Avilexx offering on an incidental basis.

➡️ Send your request to: info@avilexx.nl

Overview of rental prices per day:

• Moving head: €50 each
• LED battery bar: €40 each
• LED battery pack: €45 each
• LED battery uplight: €20 each
• Sparkus 1 : €70 per day
• Sparkus 2 : €80 per day
• Sparkus 3 : €120 per day
• Sparkus 4 : €120 per day
• Sparkus 5 : €70 per day
• Sparkus 6 : €100 per day
• Smokus 1 : €120 per day

ℹ️ Conditions:

• All prices are exclusive of VAT and any refills.
• Deposit is €250,- excl. VAT

If you decide to purchase the lighting after renting, the rental costs paid will be deducted from the purchase price.

After prolonged and intensive use, a battery's lifespan can decrease. Avilexx offers on-site battery replacement service. The cost of replacing the internal moving head battery is €399 (including VAT) and the internal battery pack: €499.

Step-by-step plan for connecting W-DMX to Sparkus 1 and Sparkus 2:

• Unpack the machine and the WDMX transmitter.
• Turn on both the machine and the transmitter. The machine must be fully started.
• Press the transmitter's connect button for about 1 second. Do not hold it down longer!
• After pressing the button, the connection light on the machine will flash. Wait a few seconds. When the light stops flashing and remains solid, the connection is successful.
• Ready to use. The machine is now paired with the transmitter. This only needs to be done once, the very first time you use it.

Step-by-step plan to connect W-DMX to WDMX Go 1:

• Unpack the WDMX GO 1 dongle and insert it into the DMX port (for example in a lighting console or controller).
• Turn on the dongle: Briefly press the bottom button on the dongle to activate it.
• Start connection mode: Press the top button on the WDMX transmitter for 1 second (just like when pairing the machine).
• Wait a few seconds: The LED light on the WDMX GO 1 will first flash and then remain solid.
• The connection has been established. The dongle is now paired and ready to use. This only needs to be done once, the very first time you use it.

• Avilexx also offers maintenance and repair services.
• You can return your products to us by post.
• Please ask for terms and conditions and prices via: info@avilexx.nl
• For a repair request, please go to our repair form, click here

• For a repair request, please go to our repair form, click here

Avilexx works with dealerships for retailers and rental companies.

Conditions:

• Possible from an annual purchase of €5,000 (excl. VAT) .
• An Avilexx account manager will be happy to visit your company to explain the benefits of the partnership.

Interested? Send an email to: info@avilexx.nl