Maintenance
Maintenance Videos
Watch all the videos for each model here, featuring tips and tricks, maintenance advice, and clear user instructions.
Sparkus 1
Maintenance Video
Sparkus 2
Maintenance Video
Sparkus 3
Maintenance Video
Sparkus 4
Maintenance Video
Sparkus 5
Maintenance Video
Sparkus 6
Maintenance Video
Smokus 1
Maintenance Video
How do I keep my Spark machine in top condition?
Clean the spark machine after each use at the end of your event to flush powder out of the motor and prevent it from seizing up. You can do this using the "clear" function (via remote control or DMX). The remaining powder in the reservoir can stay there; store the machine in a dry, dust-free place.
What should I do if my spark machine stops producing sparks?
The machine was probably not cleaned after its last use, causing cooled powder to block the motor. Remove the rubber cap on the side and carefully turn the motor with a flathead screwdriver (for the Sparkus 2: remove the right side panel and do the same).
Which refill goes with which machine?
Avilexx refills are specially designed for the Sparkus series and provide a powerful and safe cold-fire effect. Available in three sizes—Small, Large, and 10m—each tailored to the desired height and compatible models.
Small (max. 3m): Sparkus 1, Sparkus 2, Sparkus 5, Sparkus 6
Large (max. 6m):Sparkus 1, Sparkus 2, Sparkus 4, Sparkus 5, Sparkus 6
10M (max. 10m): Sparkus 3
Problem not resolved?
Can't find your problem listed here? Send us a short video of the issue and your phone number, and we'll take a look right away. Does it need repair? If so, we'll schedule it. Your machine will usually be ready again within a week for your next spectacular show.
Report your return
Would you like to have a product repaired? Always submit a repair request first using the repair form on this page. Repairs will only be processed if the request has been submitted in advance via this form. After filling out the form, you can send the package to us at your own expense. We aim to return the repaired item within 1 to 2 weeks. If a repair takes longer, we will contact you. Once the repair is complete, we will call you to explain what was wrong with the machine. We’ll cover the cost of shipping the item back to you. Repairs covered by warranty are almost always free of charge; if the repair is not covered by warranty, we’ll keep the costs reasonable and transparent.
After filling out the form, please send your package to:
Avilexx
De Ring 36
5261 LM Vught (NL)
Please include a note in the box clearly stating your (company)name and the order or invoice number, so that our technical department can immediately identify who the repair is from.
Fill out the repair form below and click “Submit Request”: