Check out our customers' most frequently asked questions. Don't see your question there? Feel free to contact our support team; we'll respond quickly and personally.
Our customer service is available from Monday to Friday: 09:00 - 17:00.Average response time: 4 hours
Can I also rent your products?
Existing Avilexx customers can temporarily rent additional machines. This is useful if you want to scale up a few times a year for larger shows, without having to purchase additional equipment upfront.
This rental is a service from Avilexx to support your production flexibly and professionally.
Have you ordered a product and would you like to return it? We offer a 14-day money-back guarantee if unused. Send an email to: info@avilexx.nl. Please include your name, order date, and order number. Our after-sales customer service will provide you with the return form.
Do you want to become an Avilexx dealer/reseller?
Avilexx works with dealerships for retailers and rental companies.
Conditions:
Possible from an annual purchase of €5,000 (excl. VAT).
An Avilexx account manager will be happy to visit your company to explain the benefits of the partnership.
Our machines are equipped with the original LumenRadio W-DMX® Wireless Solution, allowing you to operate them completely wirelessly up to 200 meters away. This makes your setup faster, more flexible, and saves staff time. The connection is extremely stable and interference-free, even at large events. The Sparkus 1 and Sparkus 2 have a built-in W-DMX receiver, and other machines can also be made wireless using the Avilexx WDMX Go 1.
What happens if an Avilexx machine has a defect?
Avilexx offers maintenance and repair services.
You can return your products to us by post.
All machines come with a 2-year warranty. We repair them within one week, completely free of charge.
For a repair request, please email us with:
Purchase invoice
Your data
Brief description of the problem
Short video of the defect
You will receive a free return label from us to send the item back free of charge.
If you have a defect or question, you can email us: info@avilexx.nl
Our customer service is available from Monday to Friday: 09:00 - 17:00.Average response time: 4 hours
